Teamwork is a project management platform made specifically for teams that need to manage multiple clients and projects all in one place. Our software enables client services teams to track, manage, and invoice their projects for better automation, productivity, and profitability. Here at Teamwork, we’ve raised $70m in funding and are trusted by more than 20,000 teams around the world.
Try out Teamwork today for free and see why people are moving over to a project management platform they won’t outgrow.
I told you I spent a lot of time analyzing different Project Management Tools, right? One of those tools was Teamwork Project. I came back to this when we needed a slick integration with our help desk software (their Desk tool above).
There are lots of options out there for both of these tools – but we use this combination because they are built to work together and they work well.
We can access the ticket from within Project, and we can create tasks from within Desk. The only items we run out of Project right now are customer support. Freedcamp, as mentioned, is for development projects. But once the site is done, when a client requests support of any kind, it goes thru the Teamwork Tools.
When we first started offering our Website Care Plans I knew I would need a tool to help us manage it. Based on too much research and some help from a colleague, I chose Teamwork Desk.
It allows us to have specific email addresses for our different levels of clients, and allows the team to manage those tickets. It also allows us to integrate with Teamwork Project (see below) to manage the tasks that are created for each ticket. We can also build a customer portal which is for the exclusive use of our Care Plan clients, and lets them track the progress of their requests. If you are providing online customer service, do yourself a favor and get Desk.