Heap is a customer analytics product created for businesses to pinpoint their customers’ specific pain points. It provides real-time data and allows for retroactive event and conversion definition. Every user event is tagged automatically, so you don’t have to custom-tag them.
One-click session replays and hundreds of integrations are also available. On the other hand, since every user event is automatically tracked, users may experience storage issues. The learning curve is also a bit steep.
