Grasshopper is a VoIP service provider targeted toward entrepreneurs and small businesses. It packs plenty of features that include:
- Business texting
- VoIP and WiFi calling
- Virtual fax
It also offers detailed call reports and multiple extensions. New users can choose among Grasshopper's local, vanity, and toll-free numbers. You can also port an existing number over to your new account.
Grasshopper doesn’t offer video communications and CRM services, which may deter larger companies from using it.
For our 1-800 number, which essentially no-one but recruiters and off-shore dev shops use, is there primarily as a comfort to potential new customers (“Hey, they’ve got a phone number!”).
You have to have that 800 number, right? While we don’t receive a ton of calls, we love having our phone number out there to engage with customers and prospects who prefer this method of contact. Business tends to happen a lot faster through the phone as well, which is never a bad thing. Grasshopper makes it a breeze to handle these calls and route them appropriately, or take a message when necessary.