stack.tools

ServiceNow

Enterprise platform for IT, employee, and customer workflows.

ServiceNow orchestrates multi-agent customer-success workflows with LangGraph — integrated with its knowledge graph and MCP — and runs a tailored evaluation framework in LangSmith to monitor live agent performance.

servicenow.com
Facts
2
Receipts
2
Layers
2

Sources last verified Jul 27, 2026

Orchestration & Agents

1 fact

LangGraph by LangChain

Orchestrates multi-agent workflows with knowledge-graph and MCP integration.

High confidence

Receipts · 1

Show quotes (1)
  • “ServiceNow has integrated their knowledge graph and Model Context Protocol (MCP) with LangGraph” — blog.langchain.com, Nov 17, 2025

Source last verified Jul 27, 2026

Evals & Observability

1 fact

LangSmith by LangChain

Runs a tailored evaluation framework over its multi-agent system.

High confidence

Receipts · 1

Show quotes (1)
  • “ServiceNow implemented a sophisticated evaluation framework in LangSmith tailored to their multi-agent system.” — blog.langchain.com, Nov 17, 2025

Source last verified Jul 27, 2026