Rakuten Group

Japanese internet conglomerate spanning e-commerce, fintech, and digital content.

Rakuten builds AI products for business clients and employees on LangChain — including an OpenGPTs-based employee assistant — and uses LangSmith to monitor agent performance and distribute prompts across teams.

global.rakuten.com

Facts: 2
Receipts: 2
Layers: 2

Sources last verified Jul 27, 2026

Orchestration & Agents

1 fact

LangChain

Builds AI solutions and employee chatbots for clients and staff.

High confidence

Receipts · 1

Vendor case study Feb 14, 2024 blog.langchain.dev

Show quotes (1)

“Rakuten recently leveraged LangChain’s OpenGPTs package to deliver an employee empowerment experience” — blog.langchain.dev, Feb 14, 2024

Source last verified Jul 27, 2026

Evals & Observability

1 fact

LangSmith by LangChain

Monitors agent performance and distributes prompts across teams.

High confidence

Receipts · 1

Vendor case study Feb 14, 2024 blog.langchain.dev

Show quotes (1)

“LangSmith allows us to get things done scientifically.” — blog.langchain.dev, Feb 14, 2024

Source last verified Jul 27, 2026