M Montgomery County Food Bank

Nonprofit food bank supplying food across Montgomery County, Texas, through partner agencies and pantries.

A staff of 46 runs Claude across the whole organization, with Claude Opus 5.5 handling most daily tasks and Claude Fable 5.1 taking the hardest strategy and data problems. About 14 paid seats go to people who will use tools such as Claude Cowork in depth, and each team builds a Claude project holding its own documents; the work spans Claude in Excel, Claude in Chrome, the Microsoft apps, and a donor thank-you skill in Claude for Outlook. Shift and routing analysis cut biweekly driver and warehouse overtime from 99 hours to 11, Form 990 benchmarking against peer food banks replaced work that would have gone to a consulting firm, and record matching across donor, email, and volunteer platforms brought email bounces down. Donor records holding personal information are kept out of Claude.

mcfoodbank.org